Privacy Policy

Who we are

This policy covers the website of Copperline Plumbing, based in Parker, CO. When you use this site, Copperline Plumbing is the business responsible for the information you provide.

What information we collect

We collect information only when you choose to give it to us. Specifically:

• From the contact form: your name, email address, phone number and the message you type.
• From the booking form: your name, email address and phone number.
• If you interact with the live-chat widget on this site, the messages you type are received by the business's messaging provider, which operates that widget on our behalf.

We do not collect payment information through this website.

Why we collect it

The information from the contact form is used to reply to your enquiry. The information from the booking form is used to schedule your appointment and to send you confirmations and reminders about that appointment. We do not use your information for any other purpose without your consent.

SMS messaging and consent

If you provide your phone number and opt in to text messages, we may send you appointment confirmations, reminders and service updates (transactional messages), and, if you separately opt in, occasional offers and news (marketing messages).

Phone numbers and SMS consent collected on this site are never sold, rented or shared with third parties for their own marketing, and are used only to message the person who opted in.

You can reply STOP at any time to stop receiving messages, or HELP for assistance. Message frequency varies. Message and data rates may apply.

How we store your information

The information you submit is stored in Copperline Plumbing's customer-relationship system. Access to that system is limited to the people who work at the business.

How we protect your information

Forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely to our servers. Once received, your data is held in the business's password-protected customer-relationship system, and access is limited to the people who work at Copperline Plumbing.

Cookies and tracking

This site may use cookies or similar technologies in two ways:

• The live-chat widget sets cookies to maintain your chat session and remember your conversation across page loads. These are set by the messaging provider that operates the widget on our behalf.
• The site may carry an analytics tag that collects anonymised data about how pages are used (such as which pages are visited and how long visitors stay). This helps us understand how the site is performing. No personally identifiable information is sent through analytics.

You can disable cookies in your browser settings. Doing so may affect the chat widget's functionality.

Your rights

You can ask us to correct or remove the information we hold about you at any time. To do so, contact us by email or phone:

We will respond to your request as promptly as we can.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the site after a change is posted means you accept the updated policy.